Senior Customer Success Manager, Sales Planning
Core
Senior CSM owning the end-to-end post-sales lifecycle for CIQ Planning, driving adoption, expansion, and referenceability for enterprise customers.
Role type
Senior IC Customer Success Manager (Sales Planning)
Builds
CIQ Planning implementation governance, adoption methodologies, and revenue impact strategies
Domain
B2B SaaS / Sales Planning / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Sales Planning/RevOps practitioner experience, hands-on SaaS configuration, end-to-end implementation ownership, methodology building, executive communication, cross-functional influence
Preferred skills
Experience with Anaplan, Pigment, Workday Planning, Xactly, Varicent, CaptivateIQ
Technologies
Salesforce, ChurnZero, CIQ Planning
Responsibilities
Define implementation milestones and exit criteria; troubleshoot logic, data, and integration issues; co-design implementation journey and health signals; support expansion plays and renewal conversations; build referenceable customer cohorts
Seniority
Senior, hands-on IC
