AI Success Manager
Core
Partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes for Cresta's conversational AI platform.
Role type
Strategic AI Success Manager
Builds
Adoption and value realization of conversational AI agents and conversation intelligence tools for enterprise clients
Domain
Customer Experience (CX) / Artificial Intelligence
Deliverable
product features
Required skills
Management consulting experience, SaaS product expertise, process change management, data analysis, executive communication, prompt design, workflow configuration
Preferred skills
Ability to operate in technical environments without engineering background, comfort with ambiguity, travel readiness
Technologies
Conversational AI agents, conversation intelligence platforms
Responsibilities
Guide customers on feature usage and prompt design, consult with stakeholders to define success frameworks, identify opportunities to improve performance using data, maintain account health and drive project management
Seniority
Mid-level, hands-on IC