Manager, Enterprise Account Management
Core
Lead a team of 7–10 Enterprise Account Managers to manage complex, high-value B2B client partnerships, driving retention, expansion, and operational excellence.
Role type
Manager, Enterprise Account Management
Builds
Enterprise client relationships and revenue growth within SaaS/technology sectors
Domain
SaaS / Technology / Enterprise B2B
Deliverable
client delivery
Required skills
People leadership, strategic account management, commercial ownership, data-driven decision making, stakeholder management, team coaching, risk management, product strategy, cross-functional collaboration
Preferred skills
Experience in SaaS or technology-enabled environments, managing enterprise portfolios, navigating complex escalations
Technologies
CRM systems, SaaS platforms, reporting tools
Responsibilities
Lead, coach, and develop a team of Enterprise Account Managers; Establish performance expectations for retention and revenue growth; Conduct regular one-on-ones and performance conversations; Partner with training teams for onboarding; Maintain understanding of key accounts and renewal outlooks; Guide strategies to improve retention and increase client value; Support escalations and contract renewals; Identify upsell opportunities; Transform client feedback into product recommendations; Monitor client health to address churn risks; Ensure consistent execution of service expectations; Review portfolio coverage and workflows; Establish operating rhythms for account planning; Lead process improvement initiatives; Act as liaison between account management and senior leadership.
Seniority
Manager, people leadership