Account Manager
Core
Managing strategic relationships with key B2B and B2C SaaS clients to drive retention, expansion, and renewal for a suite of commerce and data tools.
Role type
Senior Account Manager (SaaS)
Builds
Revenue growth and customer success for BigCommerce, Feedonomics, and Makeswift products
Domain
E-commerce / SaaS / Data Analytics
Deliverable
client delivery
Required skills
Strategic account planning, upsell/cross-sell execution, CRM proficiency, data-driven decision making, stakeholder management, contract negotiation, global account management
Preferred skills
Experience with subscription-based models, agency partner coordination, business review leadership
Technologies
Salesforce, Gainsight
Responsibilities
Develop systematic plans to identify upsell and cross-sell opportunities; Construct territory plans to exceed revenue goals; Create detailed account plans outlining growth roadmaps; Develop customized proposals and contracts; Serve as main point of contact for inquiries and escalations; Lead regular business reviews with key accounts; Track key account metrics and identify at-risk accounts
Seniority
Senior, hands-on IC