Account Manager
Core
Own and lead strategic member relationships, managing a complex book of business with a focus on member success, retention, and long-term account growth.
Role type
Senior Account Manager (IT Research & Advisory)
Builds
Member retention, renewals, and expansion through cross-selling and upselling of IT research tools and guidance.
Domain
IT Research, Advisory, and Professional Services
Deliverable
client delivery
Required skills
Strategic & Critical Thinking, Member-Centric Communication, Planning & Organisation, Time Management, Goal Orientation, Active Listening
Preferred skills
Experience in IT research, advisory, or professional services industry
Technologies
CRM
Responsibilities
Develop and execute comprehensive sales, service, and member engagement strategies; Lead and oversee the full member lifecycle including high-impact member calls; Serve as the primary owner of all senior-level account management discussions; Ensure members fully leverage their memberships by delivering exceptional service; Manage and prioritise inbound member requests; Perform ad hoc and scheduled CRM data analysis to support account strategy and forecasting.
Seniority
Mid-Senior, hands-on IC
