Global Flagship Accounts Manager
Core
Drive customer retention, growth, and long-term success for a portfolio of enterprise accounts in the built environment and industrial technology sectors.
Role type
Senior Account Manager (Enterprise SaaS)
Builds
Customer retention, revenue growth, and strategic account plans for enterprise clients.
Domain
Built environment, industrial technology, SaaS
Required skills
consultative selling, account planning, contract negotiation, pipeline management, CRM proficiency, stakeholder management, upselling/cross-selling, business reviews, risk monitoring, cross-functional collaboration, market insight gathering
Preferred skills
Bachelor's degree in Business/Marketing, experience with Customer Success methodologies, data analytics, presentation skills
Technologies
Salesforce, HubSpot
Responsibilities
Serve as primary point of contact for assigned accounts; conduct business reviews to understand objectives and opportunities; develop and execute account plans; drive renewals and identify upsell/cross-sell opportunities; meet revenue and retention targets; monitor customer health and address risks; collaborate with Customer Success and Support teams; educate customers on product capabilities; maintain accurate forecasts and records in CRM; partner with Product, Marketing, and Finance teams; gather and communicate customer feedback.
Seniority
Senior, hands-on IC