Client Principal
Core
Senior client relationship owner responsible for portfolio retention, strategic roadmaps, and executive-level advisory for IT service accounts.
Role type
Senior Client Principal (IC)
Builds
Client technology roadmaps, strategic reviews, and retention plans
Domain
IT Managed Services / Professional Services (via careerplan.io/jobs/19-001-C0-548-client-principal-at-tech-keys)
Deliverable
client delivery
Required skills
Business judgment, Financial literacy, Technical fluency, Written clarity, Ownership instinct, Executive presence
Preferred skills
Managed services provider experience, Healthcare/regulated industry knowledge, HIPAA working knowledge, PSA platform experience, Systems administration background
Technologies
Microsoft 365, Identity and access management, Networking, Backup and continuity, Cloud infrastructure, ConnectWise
Responsibilities
Own the relationship and plan for a portfolio of accounts, conduct monthly operational and quarterly strategic reviews, interpret data to drive roadmap adoption, manage escalations and risk, ensure cadence compliance, drive organic growth through advisory work
Seniority
Senior, hands-on IC