Customer Success Partner (New York)
Core
Strategic partner for mid-market customers driving influencer marketing program success and platform adoption.
Role type
Senior Customer Success Manager (Mid-Market)
Builds
Influencer marketing programs and platform adoption for mid-market brands and agencies
Domain
Influencer marketing / Creator economy
Required skills
Influencer marketing strategy, account management, stakeholder relationship building, data analysis, retention management, cross-functional collaboration
Preferred skills
Experience with self-service tools, roadmap planning, customer advocacy
Technologies
CreatorIQ platform, Meta, Snapchat, TikTok, YouTube integrations (via careerplan.io/jobs/d453681f-6a7d-47ce-81e9-0b9785bbde2a-customer-success-partner-new-york-at-creatoriq)
Responsibilities
Lead value realization conversations and align on long-term success goals; Build multi-threaded relationships with key stakeholders; Drive platform adoption by analyzing engagement data; Lead strategic business reviews and success planning sessions; Collaborate with Implementation and Services teams for onboarding; Maintain account plans and retention ownership; Act as internal advocate for product feedback.
Seniority
Senior, hands-on IC