Customer Success Partner
Core
Strategic advisor to high-value marketing agencies, helping them unlock business outcomes through influencer marketing by aligning platform capabilities with agency operating models.
Role type
Senior Customer Success Partner (Strategic Account Leadership)
Builds
Long-term program success, executive engagement, and value realization for multi-brand agency partners.
Domain
Influencer marketing / Creator economy / Digital media
Required skills
Strategic account leadership, influencer marketing expertise, agency structure knowledge, executive stakeholder management, data-driven growth planning, cross-functional collaboration, Salesforce proficiency, structured business review facilitation
Preferred skills
Experience at marketing/media/influencer agencies, holding company or global agency network support, familiarity with agency-facing KPIs and strategic planning cycles
Technologies
Salesforce, GSuite, Zoom, Slack, Notion, Jira, Meta, Snapchat, TikTok, YouTube
Responsibilities
Serve as primary strategic partner for complex agency organizations owning value realization across multiple brands and clients; Advise agencies on scaling influencer programs balancing standardization with flexibility; Build deep multi-threaded stakeholder relationships across strategy, activation, analytics, and executive levels; Drive strategic business reviews, maturity assessments, and growth planning sessions; Partner with Strategic Insights Managers to deliver off-platform analysis and recommendations; Use data to proactively identify opportunities and risks; Collaborate cross-functionally with Implementation, Product Education, Support, Sales, and Insights teams; Act as a thought partner on program governance and measurement frameworks; Maintain account documentation including success plans and health indicators.