Customer Success Manager, Growth
Core
Manage relationships with Linear's top mid-market customers to drive adoption, satisfaction, and retention of the product development platform.
Role type
Senior Customer Success Manager (SaaS/Growth)
Builds
Customer onboarding, enablement, and retention strategies for Linear's product
Domain
SaaS / Product Development Tools
Deliverable
product features
Required skills
SaaS customer success, stakeholder management, product adoption enablement, cross-functional collaboration, data-driven retention strategies
Preferred skills
Developer tools experience, product + engineering team collaboration
Technologies
Linear platform
Responsibilities
Act as primary point of contact for mid-market customers; drive onboarding and training to expand feature adoption; advocate for customer needs to product and engineering teams; foster long-term relationships to ensure value realization
Seniority
Mid-level, hands-on IC
