Product Sales Expert - Chatbot
Core
Own the end-to-end sales cycle for new logo acquisition and expansion of the Chatbot (Support Agent) product.
Role type
Product Sales Expert (SaaS)
Builds
Chatbot (Support Agent) product features
Domain
B2B SaaS, Customer Experience (CX), AI
Deliverable
product features
Required skills
SaaS or enterprise sales, new business acquisition, expansion selling, chatbot/automation workflows expertise, executive stakeholder management, independent deal cycle management
Preferred skills
CX, AI, or conversational platforms experience, regional language proficiency
Technologies
Chatbot platforms, Support Agent platforms
Responsibilities
Build and manage a strong pipeline through prospecting, outbound, and industry mapping; Conduct product demos, craft tailored proposals, and lead negotiations to close deals; Collaborate with marketing to run targeted campaigns and events to generate leads; Partner with Account Directors to identify, prioritize, and close cross-sell/upsell opportunities; Bring deep product expertise to customer conversations; Co-own forecasting and deal strategy for Chatbot opportunities; Work closely with Solution Consultants on multi-product or enterprise-wide opportunities; Provide continuous market feedback on emerging Chatbot trends, competitive landscape, and customer needs.
