Senior Customer Success Manager / シニア・カスタマーサクセスマネージャー
Core
Own a portfolio of enterprise customers in Japan, guiding them from onboarding through adoption, renewal, and expansion to maximize ROI.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer adoption, renewal, and expansion for enterprise clients using an experience intelligence platform.
Domain
SaaS / Experience Analytics / Digital Transformation
Required skills
Enterprise account management, renewal and expansion strategy, churn risk management, executive relationship building, technical advisory, training design and delivery, data-driven ROI analysis, cross-functional collaboration
Preferred skills
Web analytics knowledge (GA4, Adobe Analytics), CS tools experience (Salesforce, Gainsight), foreign-owned company experience, team mentoring
Technologies
Contentsquare, Salesforce, Gainsight, GA4, Adobe Analytics
Responsibilities
Manage enterprise account portfolio and drive renewals/upsell; Track customer health and mitigate churn risk; Build relationships with executives and run QBRs; Lead onboarding and act as technical advisor; Design and run user training and workshops; Share customer feedback with product teams; Mentor team members
Seniority
Senior, hands-on IC
