Enterprise Customer Success Manager, Tokyo
Core
Strategic partner for enterprise clients in Japan, driving deep product adoption, retention, and expansion for Harvey's AI platform in the legal and professional services sector.
Role type
Senior Enterprise Customer Success Manager (In-market)
Builds
Scalable playbooks for Japan customer success motion and lasting relationships with high-value enterprise accounts.
Domain
Legal and professional services / Enterprise SaaS / AI
Required skills
Strategic account management, onboarding and implementation leadership, success planning based on usage data, trusted advisory on AI capabilities, cross-functional partnership, scalable playbook development
Preferred skills
Legal or professional services client experience, AI/LLM product experience
Technologies
Harvey AI platform
Responsibilities
Own strategic account management for enterprise clients in Japan, lead onboarding and implementation for new deployments, build and run success plans to reduce churn, act as a trusted advisor on AI capabilities, work with Sales/Product/Legal Engineering to align on account goals, develop scalable playbooks for Japan operations
Seniority
Senior, hands-on IC
