Renewals Manager EMEA - India based
Core
Lead a team of renewal representatives to achieve and exceed renewal rate and ACV business targets across commercial, mid-market, and enterprise segments in the Middle East region.
Role type
Manager, Renewals
Builds
Customer retention and revenue growth for Sophos cybersecurity products
Domain
Cybersecurity / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, sales strategy, forecasting, risk management, stakeholder management, performance management, recruitment, succession planning
Preferred skills
Experience managing renewal pipelines, cross-sell/upsell execution, partner ecosystem management
Technologies
CRM, forecasting tools, sales enablement platforms
Responsibilities
Lead and mentor a team of Renewals Representatives to achieve business targets; Drive retention by identifying renewal risk and partnering with Customer Success to mitigate it; Drive expansion by identifying upsell and cross-sell opportunities; Collaborate with EMEA Renewals leadership and Sales counterparts to align on joint sales motion; Deliver accurate weekly, monthly, and quarterly forecasts; Build and maintain strong relationships with key customers, partners, and distributors.