Renewal Account Manager
Core
Managing assigned UK-based accounts to drive subscription renewals, reduce churn, and identify upsell opportunities within the cybersecurity sector.
Role type
Senior IC Renewal Account Manager
Builds
Renewal contracts and expanded revenue for Palo Alto Networks cybersecurity solutions
Domain
Cybersecurity / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quoting and forecasting, Salesforce/CPQ proficiency, stakeholder management, contract negotiation, churn reduction strategies, cross-platform solution assessment, territory management, sales cycle ownership
Preferred skills
EMEA territory experience, UK&I client base management, complex quote configuration, subscription sales expertise
Technologies
Salesforce, CPQ tools
Responsibilities
Manage assigned territory focusing on quoting, forecasting, and booking renewal contracts; Drive reduction in customer churn and improve on-time renewal rates; Identify upsell, consolidation, and term extension opportunities; Assess customer accounts to evaluate effectiveness and identify evolving business needs; Provide accurate and timely renewal forecasts using SFDC; Proactively coordinate with Field Sales, Inside Sales, and Channel Partners to drive expansion; Own the full Renewal sales cycle from quote generation to closure.
Seniority
Mid-Senior, hands-on IC