Customer Service Manager
Core
Lead and support a national team of Customer Service Officers in a timber manufacturing company, managing orders, quotations, and customer issues across WA, QLD, VIC, NSW, and SA.
Role type
Senior Customer Service Manager (Manufacturing/Logistics)
Builds
Customer service operations, order processing, and team performance for a national timber manufacturer.
Domain
Timber manufacturing and logistics
Required skills
Team leadership, workflow monitoring, training and development, hands-on customer support, order processing, complaint resolution, stock take coordination, order release for production, high-volume communication, accurate arithmetic, time management, problem-solving
Preferred skills
SAP software experience, Microsoft Office proficiency
Technologies
Internal software platforms, email, phone, SAP, Microsoft Office
Responsibilities
Lead the team in providing dedicated customer service from receiving orders to delivery; Supervise and manage all aspects of the customer service team; Monitor workflow processes and work distribution; Train and develop team members; Process high volumes of customer orders, quotations, credit claims, and returns; Maintain communication with customers, contractors, and internal teams; Resolve complaints and enquiries professionally; Coordinate stock takes; Release daily orders for production.
Seniority
Senior, hands-on IC with team leadership (via careerplan.io/jobs/ce8164c5-8a50-4011-b05f-7053efe6ed1f-customer-service-manager-at-wesbeam-western-australia)