Customer Service Rep (CRL)
Core
Managing customer communications and operational activities for distribution centers to ensure accurate order processing and timely issue resolution.
Role type
Customer Service Representative (Distribution Center)
Builds
Order fulfillment and customer support for architectural glass and building products
Domain
Manufacturing, distribution, logistics, and supply chain (via careerplan.io/jobs/4398502009-customer-service-rep-crl-at-oldcastlebuildingenvelope)
Required skills
Customer service, order processing, communication (phone/email/chat), issue resolution, inventory management, Microsoft Office, SAP/ERP systems, multi-location support
Preferred skills
Associate or bachelor's degree, manufacturing/distribution/logistics industry experience
Responsibilities
Manage inbound and outbound customer communication through phone, email, and chat platforms. Process customer orders, order updates, delivery inquiries, and service requests. Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates. Monitor customer orders from entry through fulfillment and delivery completion. Resolve customer concerns and escalate complex issues as appropriate.
Seniority
Mid-level, hands-on IC