Customer Service Representative
Core
Providing professional, responsive support to customers via phone, email, and chat in a manufacturing or distribution context.
Role type
Customer Service Representative
Builds
Customer satisfaction and accurate order/delivery information
Domain
Manufacturing / Distribution
Deliverable
client delivery (via careerplan.io/jobs/b75c51c4-5817-46cb-90d1-593cc759862c-customer-service-representative-at-assist-world)
Required skills
Verbal and written communication, problem-solving, prioritization, attention to detail, relationship-building
Preferred skills
ERP systems, order management, logistics, product support
Responsibilities
Answer incoming calls, respond to emails and live chat, manage escalated issues, provide product and delivery information, coordinate with internal teams and vendors, monitor and expedite shipments, follow up on customer satisfaction, maintain customer records
Seniority
Individual Contributor, 2+ years experience