Client Experience Specialist - Burnaby, BC
Core
Deliver excellent customer service as the first point of contact for clients, end consumers, fabricator partners, and design/architectural firms while managing showroom operations.
Role type
Client Experience Specialist (Customer Service & Order Management) (via careerplan.io/jobs/25-000-E0-377-client-experience-specialist-burnaby-bc-at-caesarstone)
Builds
Seamless customer experience through order processing, showroom coverage, and client engagement
Domain
Building materials / Interior design
Required skills
Order management, customer service, inventory tracking, data processing, problem-solving, communication
Preferred skills
Oracle proficiency, Microsoft Office Suite (Excel, Word, PowerPoint)
Technologies
Oracle, Microsoft Office Suite
Responsibilities
Process and confirm customer purchase orders within 24 hours; manage showroom coverage and welcome clients in person; respond to inquiries regarding material availability and warranty claims; update clients on shipping statuses and delivery timelines; collaborate with Sales, Operations, and Warranty teams to resolve issues.
Seniority
Mid-level, hands-on IC