Orderadministratör / kundservice B2B till Hankook Tire
Core
Manage the end-to-end order flow for B2B customers and sales representatives, ensuring efficient service between customer, sales, and logistics.
Role type
Order Administrator (B2B)
Builds
Order processing and fulfillment for B2B clients
Domain
Automotive / Tire manufacturing / Supply Chain
Deliverable
client delivery
Required skills
SAP, Excel, B2B order administration, customer service, logistics coordination, invoicing, returns management, data reporting
Preferred skills
Automotive or tire industry experience, structured problem-solving
Responsibilities
Handle incoming calls and emails from B2B customers and sales reps; Create, follow up, and administer orders in SAP; Coordinate with warehouse and transporters to ensure deliveries; Process customer invoicing; Register and handle claims, returns, and credit notes; Compile and report 3PL cases and claims; Maintain customer registers and profiles; Retrieve statistics, pricing, and inventory balances on request; Collaborate with sales and service departments to resolve customer issues; Participate in team meetings to develop routines and processes.