Customer service coordinator till SCA Obbola
Core
Coordinate B2B sales processes, order management, and logistics for kraftliner production at SCA Obbola.
Role type
Customer service coordinator (B2B sales & logistics)
Builds
Order fulfillment and delivery coordination for industrial paper products
Domain
Forest industry / Kraftliner manufacturing
Deliverable
client delivery
Required skills
Order management, B2B customer communication, logistics coordination, invoice processing, data accuracy, system reporting
Preferred skills
SAP experience, advanced Excel skills
Technologies
SAP, Microsoft Excel, Microsoft Office
Responsibilities
Receive and track customer inquiries and orders, maintain contact with B2B customers via phone and email, ensure order and delivery details are accurate, coordinate deliveries with internal and external parties, handle discrepancies and claims, support sales representatives, generate reports from business systems
Seniority
Individual contributor