Customer Service Team Lead
Core
Lead the Customer Service team to ensure timely order fulfillment and high service levels for Ajax Systems' security products.
Role type
Senior Customer Service Team Lead (Supply Chain & Operations)
Builds
Security systems (invasion protection, video surveillance, fire safety, comfort & automation) for residential and commercial clients
Domain
Security Systems / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, Supply Chain principles, Inventory management, Order prioritization, ERP systems, Advanced Excel, Risk identification
Preferred skills
SAP experience
Technologies
ERP systems, Excel
Responsibilities
Manage the Customer Service team to ensure stable operational task execution; Organize and control product reservation for clients based on business priorities and stock availability; Make operational decisions on allocating limited inventory and prioritizing order fulfillment; Coordinate order execution and provide Sales and cross-functional teams with clear forecasts on delivery dates, delays, and solutions; Interact with Production, Planning, Logistics, and Quality to resolve supply issues; Manage daily inventory movements between production and sales sites; Analyze inventory, orders, production plans, and logistics capabilities to make optimal fulfillment decisions; Continuously adapt and improve reservation and Order Fulfillment processes; Identify fulfillment risks and ensure timely escalation of critical issues.
Seniority
Senior, hands-on IC with team management