Partner Care - India
Core
Deliver accurate product and service information to Sophos partners via phone and email to build trust and drive recommendations.
Role type
Partner Care Representative (Customer Support)
Builds
Sophos cybersecurity products and services for Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers, and distributors
Domain
Cybersecurity / IT Services
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, troubleshooting, relationship building, upselling/cross-selling, Salesforce proficiency, documentation
Preferred skills
Cybersecurity industry experience, ability to convey technical info to non-technical individuals, handling escalations
Technologies
Salesforce
Responsibilities
Respond to partner inquiries about products and services, escalate issues to internal teams, identify upsell opportunities, maintain accurate records of interactions, handle complaints professionally
Seniority
Individual Contributor, entry to mid-level