L1 Technical Support Analyst
Core
Provide first-level technology support to users across Sydney, Melbourne, and Perth offices via phone, email, and chat.
Role type
L1 Technical Support Analyst (Help Desk) (via careerplan.io/jobs/c6c0f17f-058d-4e2a-9e3b-72317c195f43-l1-technical-support-analyst-at-gilbert-tobin)
Builds
IT support services for internal users
Domain
Professional Services / Legal
Deliverable
client delivery
Required skills
Level 1 tech support experience, ticket management, remote troubleshooting, escalation coordination, shift-based rostering
Preferred skills
2IC leadership experience, legal/professional services environment experience
Technologies
Microsoft 365, Ivanti Service Manager, Windows 11, Adobe Acrobat, document management systems
Responsibilities
Respond to support requests via phone, email, and chat; log and manage tickets in Ivanti; troubleshoot hardware/software issues; escalate complex issues; perform daily operational checks; support the L1 Tech Support Manager as 2IC
Seniority
Junior, hands-on IC