IT Help Desk
Core
Provide Level 1 and Level 2 technical support for customer accounts via phone, email, and remote control, troubleshooting issues and maintaining system backups.
Role type
IT Help Desk Technician (Level 1/2)
Builds
IT support services for expanding client base
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Troubleshooting, Ticketing system management, Remote maintenance, Microsoft Office 365, Watchguard Firewalls, Windows Operating systems, Active Directory
Responsibilities
Conduct analysis and troubleshooting via telephone, email, and remote control; Monitor and troubleshoot backup or scheduled client work; Work within a ticketing system to track and escalate customer problems; Perform remote maintenance as needed; Spot themes and proactively work to solve them. (via careerplan.io/jobs/1A-000-0B-45A-it-help-desk)