IT System Support Specialist
Core
Provide end-user IT support and maintain infrastructure for a hybrid team across APAC offices.
Role type
IT Systems Support Specialist (Contract)
Builds
Microsoft 365 tenant, macOS/Windows laptop fleets, wireless networks, and office peripherals.
Domain
Technology / IT Operations
Deliverable
infrastructure
Required skills
Microsoft 365 administration, macOS/Windows troubleshooting, wireless networking, hardware support, incident escalation, process documentation (via careerplan.io/jobs/9bcf35e4-24bb-411c-bd7f-b4bd4146846a-it-system-support-specialist-at-d-matrix)
Preferred skills
JAMF Pro, Intune, managed wireless networks (Unifi/Meraki), Jira, Confluence
Responsibilities
Manage new-hire onboarding (accounts, hardware, deployment), troubleshoot IT and cybersecurity issues, maintain office equipment and peripherals, support IT projects and migrations, document IT processes
Seniority
Mid-level, hands-on IC
