Senior Customer Success Manager
Core
Retain and scale Epidemic Sound's existing B2B business in the UK market by nurturing client contracts, driving product adoption, and expanding engagement across platforms and global enterprises.
Role type
Senior Customer Success Manager (B2B Enterprise)
Builds
Trusted partnerships and measurable success plans for strategic B2B customers
Domain
Media streaming / SaaS / B2B Enterprise
Required skills
B2B enterprise account management, churn risk mitigation, cross-functional collaboration, strategic account planning, upsell/expansion strategy, data-driven relationship building
Preferred skills
Salesforce, Planhat, Totango, Gainsight, AI tool automation (e.g., Claude)
Technologies
Salesforce, Planhat, Totango, Gainsight, Claude
Responsibilities
Define mutual success plans and expand product adoption across assigned portfolio; Identify and consultatively scale upsell and expansion opportunities; Manage renewals and develop turnaround strategies for at-risk accounts; Collaborate with sales, product, music, and marketing teams to channel customer feedback; Leverage AI tools to automate workflows and streamline account management
Seniority
Senior, hands-on IC