Strategic Customer Success Manager - Italian Speaking
Core
Drive growth and retention for Italian-speaking enterprise clients in Europe by building trusted advisor relationships and ensuring ROI on an AI video platform.
Role type
Strategic Customer Success Manager (B2B SaaS)
Builds
AI video communications platform for enterprise skill development and marketing
Domain
Enterprise software / AI / Video production
Deliverable
client delivery
Required skills
B2B SaaS account management, managing a book of business, risk forecasting, onboarding new clients, stakeholder management, ROI analysis, light video editing
Preferred skills
Technical account management, implementation experience, C-suite engagement
Technologies
Synthesia platform
Responsibilities
Drive future growth by building relationships with Italian accounts, educate clients on video content creation, coordinate regular client check-ins with senior stakeholders, ensure retention and growth of enterprise clients, proactively identify risks and opportunities, deliver cohesive onboarding experiences
Seniority
Individual Contributor, mid-to-senior level