Startup Program & Experience Lead
Core
Own the startup customer journey during onboarding and trial to help startups adopt Notion, engage with the platform, and realize value early.
Role type
Senior Program & Experience Lead (Customer Success/Growth)
Builds
Scalable onboarding and lifecycle programs for startup customers within the Notion ecosystem.
Domain
SaaS / Product-Led Growth / Startup Ecosystems
Deliverable
product features
Required skills
Program management, customer experience design, lifecycle engagement, operational execution, cross-functional partnership, data analysis, startup ecosystem knowledge
Preferred skills
Experience with onboarding/lifecycle programs, product-led growth environments, building scalable operational processes, AI tool adoption
Technologies
Notion platform, AI tools
Responsibilities
Improve startup activation, engagement, conversion, and retention metrics; Build and manage scalable onboarding and lifecycle programs; Create educational and engagement experiences; Identify friction points in the customer journey; Execute startup initiatives, campaigns, and events; Track and analyze program performance metrics to improve conversion and ARR.
Seniority
Senior, hands-on IC