Program Manager, Revenue Journey Office

United States💼 Full-time🗓 2026-07-07 → 2026-07-31

Core

Own and optimize global post-sales processes (onboarding, adoption, renewals, expansion) to accelerate customer value realization and support Elastic's growth.

Role type

Senior Program Manager, Revenue Operations

Builds

Standardized onboarding journeys, post-sales tools (e.g., QuadSci), and cross-functional workflows for B2B SaaS customers.

Domain

B2B SaaS, Search AI, Revenue Operations

Deliverable

Required skills

Program management, Revenue Operations, Sales Operations, business transformation, Salesforce expertise, cross-functional leadership, process optimization, stakeholder management, data governance, risk mitigation, technology roadmap evaluation

Preferred skills

Experience with post-sales customer lifecycle, experience turning business needs into scalable solutions

Technologies

Salesforce, QuadSci

Responsibilities

Own strategy and governance of global post-sales processes; Create standardized onboarding journeys with success milestones and playbooks; Serve as business owner for post-sales tools; Lead cross-functional initiatives to simplify workflows; Prioritize improvements and manage changes across Revenue Operations, Sales, and Product teams; Establish governance and reporting to measure adoption and business impact; Evaluate new technologies and vendor capabilities; Mitigate cross-functional risks and ensure alignment across the revenue journey.

Seniority

Senior, hands-on IC

Rewrite

## Responsibilities - Own the strategy, governance, and continuous improvement of global post-sales processes, including customer onboarding, adoption, renewals, and expansion. - Work with stakeholders to create standardized onboarding journeys. Define success milestones, playbooks, health metrics, and handoff processes. These improvements will help customers get value faster. - Serve as the business owner for post-sales tools (e.g., QuadSci), guiding governance, data quality, automation, and user adoption. - Lead cross-functional initiatives that simplify workflows, improve the user experience, and increase operational efficiency. ## Requirements - Manage the tools and processes for Elastic's revenue journey, which includes managing all post sales customer journey activities. - Develop strategy for and optimize post sales systems, tools and processes. - Improve post-sales and sales productivity, accelerate customer outcomes, and support Elastic's growth. - Work with teams from Sales, Field Engineering, Customer Success, Services, Product, Finance, and IT. ## Nice to Have - Experience with customer onboarding and adoption processes. - Familiarity with post-sales tools and systems. - Strong cross-functional collaboration skills. ## Benefits - Opportunity to work on impactful projects that drive business growth. - Collaborate with cross-functional teams across various departments. - Contribute to the continuous improvement of post-sales processes and tools.

Sourced via greenhouse · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.