Program Manager, Revenue Journey Office
Core
Own and optimize global post-sales processes (onboarding, adoption, renewals, expansion) to accelerate customer value realization and support Elastic's growth.
Role type
Senior Program Manager, Revenue Operations
Builds
Standardized onboarding journeys, post-sales tools (e.g., QuadSci), and cross-functional workflows for B2B SaaS customers.
Domain
B2B SaaS, Search AI, Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, Revenue Operations, Sales Operations, business transformation, Salesforce expertise, cross-functional leadership, process optimization, stakeholder management, data governance, risk mitigation, technology roadmap evaluation
Preferred skills
Experience with post-sales customer lifecycle, experience turning business needs into scalable solutions
Technologies
Salesforce, QuadSci
Responsibilities
Own strategy and governance of global post-sales processes; Create standardized onboarding journeys with success milestones and playbooks; Serve as business owner for post-sales tools; Lead cross-functional initiatives to simplify workflows; Prioritize improvements and manage changes across Revenue Operations, Sales, and Product teams; Establish governance and reporting to measure adoption and business impact; Evaluate new technologies and vendor capabilities; Mitigate cross-functional risks and ensure alignment across the revenue journey.
Seniority
Senior, hands-on IC
