Enterprise Customer Success Manager
Core
Act as the CEO for portfolio partners, managing relationships with client leadership (CHROs, VP of Talent) and driving strategy to maximize account impact.
Role type
Enterprise Customer Success Manager
Builds
SaaS recruitment platform powered by AI for frontline workers
Domain
Recruitment / HR Tech / SaaS
Deliverable
client delivery
Required skills
Enterprise account management, strategic planning, ROI analysis, cross-functional collaboration, upsell execution
Preferred skills
Management Consulting background, data-driven decision making, executive presence, process design in ambiguity
Responsibilities
Build long-term value-based relationships with client leadership, deliver and communicate ROI via MBRs/QBRs, act as the voice of the customer to product and tech teams, identify and execute account growth opportunities
Seniority
Mid-Senior, hands-on IC
