Process Coordinator
On-siteCitizens onlySecurity clearance required
Core
Coordinate end-to-end IT service management processes and support service delivery for a Federal Government customer.
Role type
Process Coordinator (IT Service Management)
Builds
Streamlined IT service delivery workflows and process documentation
Domain
IT Service Management / Federal Government
Required skills
ITIL framework knowledge, process documentation, service management experience, clear writing, stakeholder coordination
Preferred skills
Experience in complex IT or government environments, IT administration background
Responsibilities
Coordinate processes end to end across departments, carry out IT service management tasks, develop and update process documents, drive continual service improvement, collaborate with stakeholders to enable execution
Seniority
Individual Contributor