IT Service Operations Specialist
Core
Coordinate daily IT service operations, manage assets and inventory, and support vendor/carrier contracts to ensure reliable, standardized, and cost-effective IT services.
Role type
Senior IC IT Service Operations Specialist
Builds
IT service delivery, asset lifecycle management, and vendor contract operations
Domain
IT Operations / Service Management
Required skills
ITIL practices, ServiceNow, asset management, vendor coordination, procurement processes, incident management, lifecycle management, inventory management, contract management, operational reporting
Preferred skills
CompTIA A+, mobility services, carrier operations, desktop hardware, operating systems, software applications, printer services
Technologies
ServiceNow, ITSM platforms
Responsibilities
Coordinate daily IT service operations including requests, incidents, tasks, and escalations; Maintain accurate records of assets, services, ownership, and inventory; Coordinate technology requests, hardware needs, and service changes; Support vendor, carrier, and contract activities in partnership with Procurement; Create and maintain process documentation and governance standards; Monitor operational demand, service performance, and costs; Identify and recommend improvements to processes and workflows.
