IT Service Management Specialist (m/w/d)
Core
Optimizing and standardizing IT Service Management (ITSM) processes to ensure efficient, transparent, and sustainable workflows.
Role type
IT Service Management Specialist
Builds
Standardized and optimized ITSM process flows
Domain
IT Service Management / IT Operations
Required skills
ITIL framework knowledge, ServiceNow, process analysis, stakeholder coordination, quality assurance, change management
Preferred skills
ITIL 4 certification, advanced process optimization techniques
Technologies
ServiceNow
Responsibilities
Develop and optimize existing ITSM processes, analyze process metrics to identify improvement opportunities, coordinate collaboration between internal IT teams and external service providers, monitor adherence to defined process standards, identify process deviations and coordinate corrective actions
Seniority
Mid-level, hands-on IC
