Senior Consultant IT Service Management (m/w/d)
Core
Consulting on IT Service Management strategy, governance, and process design for public sector ministries and authorities to enable digital services for citizens and administration.
Role type
Senior IT Service Management Consultant
Builds
Target Operating Models for IT organizations and digital service processes
Domain
Public Sector / IT Service Management
Required skills
IT Service Management strategy, ITIL framework, organizational analysis, process design, stakeholder management, change management, workshop facilitation, business-IT alignment
Preferred skills
ITSM tools (ServiceNow), complex organizational decision support
Technologies
ITIL, ServiceNow
Responsibilities
Advise public sector clients on strategic and organizational IT Service Management questions; Develop Target Operating Models based on best practices; Analyze organizational, process, and governance structures; Lead the conception and implementation of IT Service Management processes; Align business and IT processes for digital services; Facilitate workshops and guide leadership through change initiatives
Seniority
Senior, hands-on IC