Client Partner
Core
Own the overall strategy, health, and performance of a select group of strategic cybersecurity accounts, connecting client priorities, relationship plans, renewal milestones, growth opportunities, delivery health, and financial performance.
Role type
Senior Client Partner / Strategic Account Manager
Builds
Trusted, multi-threaded relationships across client organizations including executive sponsors, economic buyers, technical stakeholders, and other key influencers.
Domain
Cybersecurity consulting and professional services
Deliverable
client delivery
Required skills
strategic account planning, renewal strategy, revenue growth, retention, margin management, pipeline contribution, delivery economics, executive communication, technical discovery, solution shaping, team leadership, service recovery, commercial judgment
Preferred skills
knowledge of cybersecurity frameworks, audit and assessment methodologies, ability to evaluate technical work quality and risk, experience in matrixed environments, adaptability
Technologies
cybersecurity frameworks, audit and assessment methodologies
Responsibilities
Lead account planning sessions, client business reviews, and QBRs; Own the renewal strategy and posture for recurring business; Identify opportunities to expand relationships into new buying centers and service lines; Partner with the Account Executive on expansion strategy; Maintain account-level accountability for revenue growth, retention, margin, pipeline contribution, and delivery economics; Make sound account-level trade-offs involving resource allocation, staffing fit, scope changes, pricing, and credits; Maintain executive visibility into delivery health without taking over day-to-day project execution; Lead and resolve client, delivery, commercial, and relationship escalations; Coordinate closely with project managers, delivery leaders, solutioning teams, service lines, finance, and sales; Participate in technical discovery, solution shaping, and scoping conversations; Review engagement plans, milestones, staffing, assumptions, dependencies, and timelines; Monitor project progress, budget, profitability, utilization, quality, and deliverable status; Review key client-facing deliverables for quality, accuracy, clarity, and alignment; Facilitate or participate in client interviews, technical working sessions, status calls, and business reviews; Ensure client questions, evidence requests, findings, action items, and scope changes are documented, assigned, tracked, and closed; Support engagement onboarding, transitions, and closeout; Coach consultants, managers, and other account team members; Establish client-specific operating practices or standards; Lead, coach, and develop account team members and managers; Stay current on cybersecurity, technology, industry, and competitive trends