Principal Success Manager - Strategic Accounts
Core
Manage strategic relationships with Fortune 500 clients to drive platform adoption, value realization, and retention for an AI-powered security operations platform.
Role type
Principal Success Manager (Strategic Accounts)
Builds
Client success plans, value realization roadmaps, and account growth strategies for enterprise security programs.
Domain
Corporate Security / SaaS / Enterprise Risk Management
Deliverable
client delivery
Required skills
Strategic account management, executive stakeholder engagement, value realization planning, retention forecasting, cross-functional collaboration, business acumen, SaaS platform expertise, consultative selling
Preferred skills
Corporate security domain knowledge, experience with Fortune 500 clients, proficiency in Salesforce/JIRA/Gainsight/Pendo, ability to travel 30%
Responsibilities
Own strategic relationships with high-value Fortune 500 clients, drive platform adoption and measurable business value, lead high-level business reviews with C-suite executives, forecast and manage renewals, partner with Sales to identify expansion opportunities, serve as the internal voice of the client to influence product roadmaps
Seniority
Principal, hands-on IC with strategic oversight