Customer Success Manager, Enterprise
Core
Manage and grow a book of enterprise healthcare technology clients, acting as a trusted advisor to C-suite stakeholders to drive product adoption, retention, and strategic alignment.
Role type
Enterprise Customer Success Manager
Builds
Nirvana's healthcare technology product solutions for enterprise health systems
Domain
Healthcare technology / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, C-suite stakeholder engagement, strategic account planning, retention strategy, data analysis, Excel proficiency, healthcare industry knowledge, cross-functional collaboration
Preferred skills
Consulting background
Technologies
Excel
Responsibilities
Own overall strategy and health of enterprise accounts, lead complex onboarding and launch efforts, develop and execute account strategies to deepen product adoption, monitor adoption and forecast churn risk, act as the voice of the customer to influence product roadmap, navigate complex organizational dynamics within large healthcare clients
Seniority
Mid-Senior, hands-on IC
