Account Manager - Health Systems (New York City)
Core
Own post-implementation success for health system customers, driving adoption, delivering clinical/operational outcomes, and demonstrating ROI.
Role type
Senior Account Manager (Health Systems) (via careerplan.io/jobs/39c83016-f257-4a71-90a9-abb028313cb5-account-manager-health-systems-new-york-city-at-latent)
Builds
Enterprise pharmacy intelligence platform for health systems
Domain
Healthcare / Health Systems / Pharmacy Operations
Deliverable
client delivery
Required skills
Account Management, Customer Success, Health Systems/Hospital experience, Renewal management, Upsell/Cross-sell, Executive relationship building, Cross-functional partnership, Account planning
Preferred skills
Healthcare IT, AI/ML platforms, Clinical workflow tools, Hospital operations, Pharmacy informatics, Quality programs
Responsibilities
Build executive and operational relationships to drive retention and advocacy; Partner with clinical, pharmacy, IT, and executive stakeholders; Drive adoption and track outcomes tied to quality and efficiency; Mitigate risks related to change management and workflow; Own renewals and identify upsell opportunities; Translate customer feedback into product roadmap input; Execute structured account plans and business reviews.