Lead Account Management (d/f/m)
Core
Lead a team of Account Managers to drive retention, renewal, and expansion (NRR) for Personio's HR platform in the German market, focusing on Payroll and Apps.
Role type
Team Lead Account Management (B2B SaaS)
Builds
User-friendly HR platform products for small and medium-sized organizations
Domain
HR Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B sales/account management, team leadership, sales strategy (renewals/upsell), process automation, stakeholder management, data analysis, AI tooling fluency
Preferred skills
SaaS experience, coaching mindset, operator mindset
Technologies
Salesforce, Gong, Qualified, fin.ai
Responsibilities
Lead and develop a team of Account Managers to deliver NRR targets; Own the SB revenue motion end-to-end (renewals, x-sell/upsell, pipeline generation); Run operating rhythms including weekly pipeline reviews and deal strategy sessions; Redesign the AM process to remove manual steps and increase speed/quality; Build and scale automation programs using tools like Salesforce and Gong; Coach and raise the bar on sales craft via call/deal coaching; Set standards and ensure adherence to playbooks and policies; Leverage chat/AI to improve engagement and efficiency; Drive business acumen and numbers-first management; Lead internal stakeholder management with cross-functional partners.
Seniority
Mid-Senior, hands-on IC with leadership responsibilities