Senior Amazon Connect Engineer
Core
Design, develop, support, and optimize enterprise contact center solutions built on AWS, focusing on Amazon Connect environments, integrations, and conversational AI.
Role type
Senior IC Amazon Connect Engineer
Builds
Scalable contact center solutions, IVRs, self-service flows, and automation integrations
Domain
Cloud engineering + Contact Center Technology
Deliverable
production ML models | product features
Required skills
Amazon Connect, AWS Lambda, Amazon Lex, REST APIs, Python/Node.js/JavaScript/TypeScript, Git, CloudWatch, AWS IAM, S3, Freshworks API, CRM/Ticketing integrations
Preferred skills
Terraform, CI/CD pipelines, AWS Associate-level certification, Freshcaller, ServiceNow, Salesforce CTI, Amazon Q in Connect, Contact Lens
Technologies
Amazon Connect, AWS Lambda, Amazon Lex, Freshworks, ServiceNow, Salesforce, AWS IAM, CloudWatch, S3, Git, Terraform
Responsibilities
Design and optimize contact flows, routing profiles, and agent experiences; Develop IVRs, self-service solutions, and callback functionality; Build and troubleshoot REST API integrations with external systems; Develop AWS Lambda functions for automation; Investigate and resolve production incidents; Create and maintain technical documentation and runbooks
Seniority
Senior, hands-on IC
