AWS Technical Architect
Core
Architecting and deploying enterprise-grade Amazon Connect and Salesforce Service Cloud solutions to transform customer contact center operations.
Role type
Senior AWS Technical Architect (Contact Center & Cloud)
Builds
Scalable contact center platforms integrating AWS Connect, Salesforce, and AI agents for enterprise clients.
Domain
Cloud Infrastructure, Contact Center as a Service (CCaaS), Generative AI
Deliverable
production ML models | product features | infrastructure
Required skills
AWS Cloud architecture, Amazon Connect design, Salesforce Service Cloud integration, API integration (WebRTC, SIP), Infrastructure as Code (Terraform, CDK), Workforce Management (WFM) solutions, Contact center product knowledge, Pre-sales consulting, Technical leadership
Preferred skills
Python/Java/C# scripting, CI/CD pipelines (Jenkins, GitLab), Contact center routing strategies, Outbound dialer management, Agile/Scrum methodologies
Technologies
AWS CloudFormation, AWS Lambda, Amazon Lex, Salesforce Einstein, Agentforce, WebRTC, SIP, Jenkins, GitLab CI/CD, Terraform, AWS CDK
Responsibilities
Conduct technology assessments and ROI analysis for CCaaS migrations, translate business requirements into contact center designs, lead discovery and pre-sales presentations, oversee technical teams and mentor staff, drive best practices in solution delivery, deliver customer training and documentation, manage enterprise-level project communications.
Seniority
Senior, hands-on IC with strategic leadership
