Mid-Level Partner Success Manager
Core
Build strong relationships with MSP partners in the ANZ region to drive platform adoption, retention, and value realization for inforcer's cybersecurity and AI solutions.
Role type
Mid-level Partner Success Manager
Builds
MSP partner relationships and platform adoption within the cybersecurity and Microsoft 365 ecosystem
Domain
Cybersecurity, SaaS, MSP (Managed Service Provider)
Deliverable
client delivery
Required skills
Account management, customer success, relationship building, upsell and renewal strategy, cross-functional collaboration, customer health monitoring, account planning, workshop facilitation
Preferred skills
MSP ecosystem expertise, Microsoft 365 knowledge, cybersecurity domain knowledge
Responsibilities
Build long-term relationships with MSP clients, act as a trusted advisor, support upsell and renewal opportunities, collaborate with implementation teams, champion customer feedback internally, monitor customer health metrics, develop account plans, cross-collaborate with Sales/Support/Product/Marketing, conduct workshops and training, manage SMB and mid-market partnerships
Seniority
Mid-level, hands-on IC