Senior Client Success Specialist
Core
Strategic partner to high-value enterprise customers ensuring product adoption and measurable business outcomes through data analysis, training, and trend insights.
Role type
Senior Client Success Specialist (SaaS)
Builds
Client retention, product adoption, and strategic account plans for consumer trend forecasting services.
Domain
Consumer trends, fashion, beauty, and lifestyle forecasting (SaaS)
Required skills
SaaS customer success, account planning, data analysis, presentation skills, relationship building, commercial acumen, training delivery, priority management
Preferred skills
Mandarin language, Singapore/Asia market expertise, car license
Technologies
SaaS platforms, data analytics tools
Responsibilities
Partner with Account Managers on account plans, monitor account usage to mitigate churn, design 30/60/90 day milestones, deliver tailored training and trend spotlight sessions, drive renewal conversations, maintain C-level relationships, and hit engagement KPIs.
Seniority
Senior, hands-on IC
