Senior Enterprise Customer Success Manager
Core
Senior Enterprise Customer Success Manager responsible for driving adoption, retention, and revenue growth (NRR) for enterprise clients using the Workato Intelligent Automation Platform.
Role type
Senior Enterprise Customer Success Manager
Builds
Enterprise automation workflows and business process orchestration via Workato platform
Domain
Enterprise SaaS / iPaaS / Business Process Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, NRR growth strategy, stakeholder management (C-level to technical), strategic relationship building, workshop facilitation, value realization tracking, deployment model expertise, risk mitigation, playbooks development
Preferred skills
Hyper-growth SaaS/iPaaS experience, Digital Transformation leadership, integration/automation domain knowledge (HR, Finance, Marketing, Sales)
Technologies
Workato Intelligent Automation Platform
Responsibilities
Own assigned enterprise account portfolio to ensure value realization and retention; develop strategic relationships with senior executives to drive transformation initiatives; create Joint Success Plans and monitor achievement of business outcomes; serve as primary escalation point for customer issues; contribute to CS practice innovation and operational efficiency; manage book of business reporting and growth plans.
Seniority
Senior, hands-on IC with mentorship responsibilities
