Director of Customer Success - AI
Core
Strategic advisor to enterprise clients ensuring successful delivery, adoption, and long-term value realization of multimodal AI solutions (Generative AI, Knowledge AI, Emotion AI, workflow automation).
Role type
Director of Customer Success (AI)
Builds
Uniphore Business AI Cloud Platform
Domain
B2B AI / Enterprise Software / Customer Success
Deliverable
client delivery
Required skills
AI strategy, executive client engagement, SaaS success metrics, change management, cloud platforms (AWS/Azure/GCP), AI services (OpenAI/TensorFlow/Hugging Face), ROI frameworks, enterprise verticals knowledge (healthcare/finance/manufacturing/retail)
Preferred skills
AI transformation, cross-functional journey leadership, stakeholder complexity navigation, adoption monitoring, use case discovery
Technologies
Generative AI, Knowledge AI, Emotion AI, workflow automation, AWS, Azure, GCP, OpenAI, TensorFlow, Hugging Face
Responsibilities
Develop key Customer Success metrics (Value Realization, retention, adoption, health score); Own executive-level relationships with key enterprise clients; Lead complex customer engagements for AI deployment; Develop tailored success plans aligning AI with business objectives; Partner with Sales, Product, and Engineering for seamless implementation; Drive adoption, expansion, and retention; Establish best practices for enterprise customer success; Provide feedback to product teams to influence roadmap; Champion the AI Cloud Platform within portfolio.
Seniority
Director, strategic advisor
