Director of Customer Success - AI
Core
Strategic advisor to enterprise clients ensuring successful delivery, adoption, and long-term value realization of multimodal AI solutions (Generative AI, Knowledge AI, Emotion AI, workflow automation).
Role type
Director of Customer Success (AI Strategy & Consulting)
Builds
Enterprise AI solutions and business transformation outcomes
Domain
B2B AI / Enterprise Software / Customer Success
Deliverable
production ML models
Required skills
AI strategy, executive client engagement, SaaS success metrics, change management, cloud platforms (AWS/Azure/GCP), AI services (OpenAI/TensorFlow/Hugging Face), ROI frameworks, bilingual Spanish
Preferred skills
AI transformation leadership, cross-functional stakeholder influence, adoption-to-core-operation scaling
Technologies
Generative AI, Knowledge AI, Emotion AI, workflow automation, AWS, Azure, GCP, OpenAI, TensorFlow, Hugging Face
Responsibilities
Develop and track customer success metrics (retention, adoption, health); lead complex enterprise engagements for AI deployment; create tailored success roadmaps; partner with Product/Engineering for implementation; serve as thought leader on AI use cases; provide product feedback; champion the AI Cloud Platform.
Seniority
Director, strategic advisor
