Customer Success Manager
Core
Strategic partner to enterprise customers using Workday's emerging HCM solutions (Peakon, VNDLY), driving adoption, value realization, and retention.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer success programs, adoption roadmaps, and value realization strategies for HR and Talent leaders.
Domain
Human Capital Management (HCM), People Analytics, AI-powered workforce solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic relationship building with senior stakeholders, data-driven storytelling, change management, cross-functional collaboration, issue escalation management, training and coaching delivery, process improvement, customer advocacy, AI literacy
Preferred skills
Experience with Gainsight/Planhat/Salesforce, analyzing workforce/people data, facilitation of executive reviews, building customer advocacy programs
Technologies
Peakon, VNDLY, Gainsight, Planhat, Salesforce
Responsibilities
Develop joint success plans with key metrics, monitor customer health and renewal readiness, translate product analytics into executive narratives, facilitate stakeholder meetings, guide change management for new solutions, enable internal HR teams on product usage, identify process improvements, partner cross-functionally on customer strategy, serve as voice of customer, build customer advocacy.
Seniority
Senior, hands-on IC
