Customer Success Account Manager - Principal
Core
Develop and execute customer success plans to define outcomes, success measures, and value realization milestones for large, complex, or strategically significant accounts.
Role type
Principal Customer Success Account Manager
Builds
Long-term partnerships and sustained customer outcomes for enterprise clients
Domain
Enterprise Customer Success / Account Management
Deliverable
client delivery
Required skills
Strategic thinking, executive communication, value storytelling, stakeholder influence, risk identification, change management, technology adoption, mentorship, operational maturity
Preferred skills
None stated
Technologies
None stated
Responsibilities
Develop and execute customer success plans, proactively identify risks and opportunities, ensure executive alignment, provide informal coaching to less experienced CSAMs, contribute to the evolution of CSAM practices and frameworks
Seniority
Principal, hands-on IC with strategic leadership