Ecosystem Partner Manager
Core
Manage the full lifecycle of Glia's ecosystem partnerships with technology partners in the contact center and customer experience landscape.
Role type
Ecosystem Partner Manager
Builds
Integrated partner solutions for community and regional financial institutions
Domain
Banking AI / Financial Services / Contact Center Technology
Deliverable
product features
Required skills
B2B SaaS ecosystem management, cross-functional program management, commercial structure design (resale, white-label, OEM), contract negotiation, sales enablement strategy, pipeline tracking, technical translation (APIs/integrations)
Preferred skills
CCaaS/contact center technology background, fintech/banking software familiarity, channel sales experience, CRM/partner tooling expertise
Technologies
Salesforce, PRM platforms
Responsibilities
Lead end-to-end partner onboarding from outreach to contract execution; Structure new partner commercial models and negotiate terms; Build and execute launch plans for new integrated partners; Develop sales enablement resources and plans; Manage ongoing partner communication and joint deal pipelines; Support resold product deals and guide internal sales teams
Seniority
Mid-Senior, hands-on IC