Partner Success Manager
Core
Own the technical post-sale journey for a portfolio of partners, driving successful go-lives, measurable business outcomes, and expansion opportunities for Bland AI's voice AI platform.
Role type
Senior technical Partner Success Manager
Builds
Voice AI agents and workflows for enterprise call center operations
Domain
AI/ML (Voice AI, LLM, TTS) within Financial Services, Healthcare, Insurance, and Telecommunications
Deliverable
client delivery
Required skills
Technical account management, post-sale success ownership, API and integration fluency (REST/JSON/SQL), complex technical troubleshooting, executive stakeholder management, partner enablement strategy, business review facilitation
Preferred skills
Voice AI/CPaaS/CCaaS domain knowledge, regulated industry experience, startup playbook building, C-level stakeholder engagement
Technologies
Voice AI stack, LLM, TTS, REST APIs, SQL
Responsibilities
Drive partners from onboarding through go-live and renewal; diagnose implementation blockers; partner with engineering to troubleshoot production issues; build partner enablement plans; conduct MBRs/QBRs focused on ROI and outcomes; identify expansion opportunities based on usage and pain points
Seniority
Senior, hands-on IC